UPS Technician - Richmond, VA

Overview

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward‑thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

The Critical Power Group is responsible for maintaining, servicing, and troubleshooting UPS systems, batteries, and other critical infrastructure equipment. Our technicians are factory trained on most major UPS manufacturers of static equipment (e.g., MGE/APC, Liebert, Toshiba/Mitsubishi, and Powerware/Eaton). Our technicians perform preventive maintenance and equipment testing as well as emergency service calls at high profile government, institutional and commercial customer facilities.

The Critical Power Group also provides engineering and technical support to customers and other divisions of M.C. Dean, Inc.

• Daily travel with independent work structure
• Emergency call availability 24/7 unless on PTO or Off Call.
• Maintain/safeguard company issued equipment, tools, and instruments
• Battery Repair & Replacement; installations and replacements.
• Perform required preventative maintenance service to equipment under contract as scheduled.
• Customer contact and interface.
• Communicate availability status to corporate office.
• Communicate availability status to Team Lead or manager
• Protect company proprietary information, manuals, and records
• Use of electronic and electrical test equipment as necessary
• Coordinate and manage all on-site subcontractors hired by M.C. Dean as necessary
• Maintain company or personal vehicle in safe and operational condition; maintain insurance as required by company.
• Ensure that work is performed to M.C. Dean Standards
• Complete all paperwork, including Field Service Reports, Time Sheets, and Expense Reports, and other job required reports timely and accurately
• Provide technical support to customers upon request.
• Maintain Technical documentation for study and/or review.
• Willing and able to attend product specific training as company deems necessary.
• Cross train other (UPS technicians) as needed.
• Other duties as required.

• Inspects power electronic systems and their associated controls. Typical systems include but are not limited to UPS systems, battery systems associated with power backup systems, Static Transfer Switches, Power Distribution Units, and their associated controls. Inspections include, but are not limited to Initial, In-process, Visual Condition, and Final Inspections, Maintenance Operational Checks, and Failure Analysis, and repairs.
• Certifies by signature to the customer that systems and components adhere to quality standards established by applicable codes, publications, checklists and specifications.
• Reviews and checks system drawings and specifications for accuracy and completeness. Technician will determine maintenance requirements, inspection requirements, and compliance with technical resolved discrepancies between recorded and actual system components by research with owner/manufacturer or by physical inspection. Corrects and certifies changes entered for record.
• Provides technical assistance and expertise on power electronic devices to owners and engineers. Technician must perform inspections, technical assistance, maintenance assistance, and instruction of site personnel, advises site personnel on proper maintenance practices, procedures, and techniques. Reviews and interprets existing technical publications…