UPS Technician - Richmond, VA

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward‑thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

• The Critical Power Group maintains, services, and troubleshoots UPS systems, batteries, and other critical infrastructure equipment.
• Technicians are factory trained on most major UPS manufacturers (MGE/APC, Liebert, Toshiba/Mitsubishi, Powerware/Eaton, etc.).
• Perform preventive maintenance, equipment testing, and emergency service calls at high‑profile government, institutional, and commercial facilities.
• Provide engineering and technical support to customers and other divisions of M.C. Dean.
• Daily travel with independent work structure.
• Emergency call availability 24/7 unless on PTO or Off Call.
• Maintain/safeguard company‑issued equipment, tools, and instruments.
• Battery repair & replacement; installations and replacements.
• Perform required preventative maintenance service to equipment under contract as scheduled.
• Customer contact and interface.
• Communicate availability status to corporate office, team lead, or manager.
• Protect company proprietary information, manuals, and records.
• Use electronic and electrical test equipment as necessary.
• Coordinate and manage all on‑site subcontractors hired by M.C. Dean as necessary.
• Maintain company or personal vehicle in safe and operational condition; maintain insurance as required by company.
• Ensure work is performed to M.C. Dean Standards.
• Complete all paperwork, including field service reports, timesheets, and expense reports, and other job‑required reports timely and accurately.
• Provide technical support to customers upon request.
• Maintain technical documentation for study and/or review.
• Attend product‑specific training as company deems necessary.
• Cross‑train other UPS technicians as needed.
• Inspect power electronic systems and their associated controls.
• Certify systems and components adhere to quality standards.
• Review and check system drawings and specifications for accuracy and completeness.
• Provide technical assistance and expertise on power electronic devices.
• Maintain operational expertise with instruments such as digital multimeter, power analyzer, infrared camera, digital camera, insulation test equipment, EMI/EMF meters, battery test equipment, oscilloscope.
• Require 7×24×365 availability when on call; job may require overnight travel at company expense.
• Perform other duties as assigned.

• Work is performed under general supervision of regional managers and team leads.
• Technician receives assignments in terms of schedules, priorities, and general instructions.
• Technician works independently within established policies, procedures, and production schedules.
• Primary purpose is inspection and certification of power electronics to achieve reliability, availability, and quality while sustaining maintainability.

• Minimum of 7+ years OEM experience (Vertiv, SCI, Cyberex, Toshiba, Mitsubishi, Gutter, APC, MGE, Schneider Electric, Powerware/Eaton) with progressively difficult experience in power electronic system maintenance and repair.
• Experience with various UPS systems, batteries, test equipment, and electrical apparatuses such as switchgears, panels, breakers, disconnects, ATSs, and generators.
• AA/BS degree in Electrical and/or Electronics or equivalent training.

• Proficiency in…