Process Quality Specialist

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Quality Lead

The work model for the role is:
Onsite, Richmond, VA

Your Role And Responsibilities

As a Process Quality Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.

You will be mainly accountable for:

• Develop and maintain Quality Plans, Control Plans, and inspection checklists, while deriving Critical to Quality (CTQ) parameters and establishing Q-gates.
• Monitor and analyze First Pass Yield metrics, identifying opportunities for improvement and implementing strategies to enhance product quality and production efficiency.
• Proactively monitor customer complaints, conducting thorough analyses to determine root causes, and implementing corrective actions;
  Coordinate with Cross-Functional Teams (CFTs) during customer audits, Factory Acceptance Tests (FAT), and certification audits (UL, CSA, ISO), ensuring all requirements are met and issues are promptly addressed.
• Perform COPQ analyses to identify cost-saving opportunities, implementing initiatives that reduce defects, improve efficiency, and enhance overall profitability;
  Mapping current manufacturing processes and identify areas for improvement through automation.

Qualifications For The Role

• Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field with PLUS minimum 2 years of experience
• Proficient in quality tools like FMEA, 7 QC tools, 5S, 5
  
  Why, Kaizen, Poka-Yoke, SPC, DMAIC & 8D Root cause analysis
• Familiar with key industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2, which enhances compliance and product reliability.
• Familiarity with Lean, Six Sigma, and other process improvement methodologies is highly desirable.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions.

The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What s In It For You

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national…