Security Monitoring Specialist On-Site

Security Monitoring Specialist (Starting at $21/hr, On-Site)

We’re a high‑tech home security company passionate about protecting the life you’ve built. Our culture focuses on collaboration, innovation, and a no‑ego attitude, giving you huge opportunities to grow and make a real impact on the lives of our customers.

We’re expanding and need smart, talented, and humble people who share our values to help us ensure everyone feels safe in their home.

• Provide top‑tier monitoring support to all customers, ensuring every home is secure.
• Receive and respond to multiple emergency and non‑emergency alarm calls from customers and authorities.
• Ask probing questions to interpret, analyze, and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other contacts.
• Enter clear and concise data in the computer database to maintain logs and records of calls, activities, and other account information.
• Dispatch and coordinate the responses of public safety agencies according to company SOPs.
• Stay abreast of company policy changes and training material to maintain up‑to‑date knowledge within the dispatcher role.
• Obtain and renew multiple state regulatory licenses through the new‑hire training program.

• High School Diploma or equivalent.
• Ability to pass multiple state licensing background checks and monitoring‑related exams.
• 6–12 months of prior monitoring experience preferred.
• Proficiency with basic computer programs, including Microsoft Office and Excel.
• Calm self‑composure while providing comfort and assurance during high‑intensity emergency situations.
• Judgment and decision‑making skills to evaluate situations, establish priorities, and resolve matters.
• Strong work ethic and drive to contribute to company goals.
• Prioritization and time‑management skills in a fast‑paced environment.
• Ability to multitask with conflicting events.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Proven record of outstanding attendance and timeliness in a structured environment.

• Ability to work 100% onsite.
• Flexibility to work evening/weekend positions; three weeks of daytime training.

• Customer Obsessed – deep empathy for customers and long‑term relationships.
• Aim High – constantly challenging ourselves and others to raise the bar.
• No Ego – a “no job too small” attitude and humble, inclusive style.
• One Team – highly collaborative approach to success.
• Lift As We Climb – investing in developing others and helping them succeed.
• Lean & Nimble – agility and efficiency to experiment in ambiguous environments.

The target hourly pay rate for this role is $21. We use a market‑based compensation approach and make adjustments annually. Beyond base pay, this role may include a total rewards package that could include a bonus program, equity, and a full range of medical, retirement, and lifestyle benefits.

Seniority Level: Entry level

Employment Type:

Full‑time
Job Function:
Information Technology & Management
Industries:
Computers and Electronics Manufacturing

We are an equal‑opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, or protected veteran status. We are committed to recruiting and retaining qualified individuals with disabilities and will provide reasonable accommodations to perform essential job functions when feasible. Contact  if accommodations are needed.

Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring a clean criminal record (no convictions or pleas back to age 18, including sealed or expunged offenses) for offenses such as felonies, class 1 or class A misdemeanors, theft, sexual offenses, violence, dishonesty, or crimes against a person.