Collections Associate

Position Overview

Collections Associate supporting the Northeast District for KONE Americas.

Location:

Flexible within district.

• Do you enjoy maintaining detailed records of collection activities, communications, and ensuring accurate contact information?
• Does contacting customers to collect outstanding payments motivate you?
• Do you thrive in areas where you negotiate payment plans and settlements within company guidelines?
• Are you skillful with monitoring accounts to identify overdue payments and take appropriate action (credit memos, refunds, credit holds, Notice of Intent Letter, Final Demand letter, lien waivers, etc.)?
• Do you demonstrate a passion for and are committed to collaboration?

As our Collections Associate, you will manage and collect outstanding accounts receivables from service customers. Your responsibilities include ensuring timely payments, resolving discrepancies, and maintaining accurate records to support the organization’s financial health.

You will bring 2+ years of progressive and successful experience in a collections role or a related field. A bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred, though a high school diploma or equivalent is required.

• Strong communication and negotiation skills.
• Excellent problem‑solving abilities.
• Ability to handle difficult conversations with professionalism and empathy.
• High level of attention to detail and accuracy.
• Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of relevant laws and regulations related to debt collection.
• Ability to work independently and as part of a team.
• Strong organizational and time‑management skills.
• Ability to handle sensitive information with confidentiality and professionalism.

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401(k) employer match and non‑elective contribution
• Well‑being program
• Medical, prescription, dental and vision insurance
• Digital health solutions & telehealth
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Employee family assistance program (EFAP)
• Family & medical leave
• Parental leave
• Leave to care for a domestic partner
• Paid time off & holidays
• Company‑paid life and AD&D insurance
• Supplemental life and AD&D insurance
• Company‑paid short‑term and long‑term disability
• Buy‑up long‑term disability
• Critical illness insurance
• Hospital indemnity & accident insurance
• Identity theft protection
• Legal insurance
• KONE credit union
• Tuition reimbursement
• Commuter benefits

Annual base pay range for the role in Boston, DC, and Trumbull locations: $75,900.00 – $99,645.00
. The compensation package will depend on meeting the requirements of the role and other unique factors such as skill set, experience level, certifications, and location.

Additional ranges for other areas:

• Baltimore area: $70,600.00 – $92,715.00
• Albany, Harrisburg, Richmond, Rochester, Syracuse area: $66,000.00 – $86,625.00

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.