Senior Manager, Customer; KYC Advisory Governance

Senior Manager, Know Your Customer (KYC) Advisory Governance

Join to apply for the Senior Manager, Know Your Customer (KYC) Advisory Governance role at Capital One

The Senior Manager, Know Your Customer (KYC) Advisory Governance performs a key risk management role (second line of defense) to help ensure corporate initiatives and line of business processes comply with applicable Anti‑Money Laundering (AML) laws, regulations and guidance. While working within the Compliance Management Program framework, the Senior Manager is responsible for delivering quality results, providing compliance advice to lines of business as a subject matter expert, and executing or participating in corporate processes.

The role will help to establish an effective risk‑control environment and address regulatory/compliance requirements while ensuring consistency among Enterprise KYC and Advisory across Capital One lines of business. The role will facilitate transparency and proactive engagement between all areas of AML and the lines of business (LOBs) by launching new or enhancing existing engagement forums/models, as well as creating mechanisms (e.g. through the regular risk review processes, new reporting, etc.)

to ensure visibility of AML program status for each LOB, including early indicators of emerging risks or changing behaviors.

• Enhance AML Advisory program governance by building new monitoring processes and strengthening how escalations from, and also impacting the LOBs, are addressed.
• Lead the implementation and execution of various end‑to‑end work streams to improve the overall AML Risk Program.
• Advise the line of business on application of AML requirements in the areas of process development, development of controls and monitoring, remediation and corrective action of compliance breakdowns, and changes in law, regulation and regulatory guidance.
• Oversee, credibly challenge, and assess the AML risk business environment with respect to managing and mitigating AML risk and establish processes to ensure effective and timely implementation of regulatory change requirements.
• Foster an environment that ensures strong communication and cooperation across the three lines of defense and other corporate stakeholders to facilitate transparency, balance, and credible challenge.
• Stay current on the changing AML regulatory landscape and understanding the impacts to the payments network business.
• Lead AML Advisory forums to ensure consistency among Capital One lines of business, ensuring continuous improvement of local AML risk management processes.
• Review inquiries from AML Advisors and line of business and provide guidance, support issue resolution/remediation, and elevate risks/concerns as needed.
• Maintain subject‑matter expertise of applicable laws and regulations.
• Engage in Audit, Regulatory, and other reviews of the AML program as necessary.
• Influence changes to processes, procedures, and controls to mitigate AML compliance risks.
• Create metrics and criteria to show overall program health.
• Create and present materials to stakeholders of various levels (including business leadership) to promote AML compliance initiatives and provide updates on AML program health.

• Bachelor's Degree or military experience.
• At least 4 years of experience in regulatory compliance, risk management, or anti‑money laundering (AML) compliance.
• At least 2 years of program or project management experience.
• At least 2 years of advisory or consulting experience.

• Bachelor's Degree in Business Management, Compliance, Risk, Legal, Finance or Accounting.
• 3+ years of experience advising on anti‑money laundering (AML) risks associated with credit card products, merchant acquisition, processing, or payment networks.
• Certified Anti‑Money Laundering Specialist (CAMS) or Certified Regulatory Compliance Manager (CRCM) certification.
• 2+ years of experience working with Tableau dashboards or other data‑visualization tool experience for presenting risk metrics and data.

The minimum and maximum full‑time annual…