Senior Associate, Card & Expense

The Payment and Travel Solutions (PATS) team at Capital One is seeking a dedicated and disciplined process professional who excels in a team environment. The ideal candidate will possess exceptional communication skills, meticulous attention to detail, and demonstrate the ability to adapt to an evolving environment. A key attribute to succeed in this role is the ability to influence up.

As a Senior Risk Associate at Capital One, you will be responsible for creating and enhancing expense management processes—balancing customer needs within a well‑managed framework. You will monitor process performance through data analytics, identify trends and escalation anomalies, and recommend process improvements. You will also manage formal process documents and regularly execute and oversee controls to mitigate end‑to‑end process risks.

• Oversee daily activities related to corporate card issuance, credit limit management, expense report submission and approvals.
• Monitor expense activity through Finance System and card reporting tools, highlighting themes and trends for LOBs and/or back‑office support teams through regular reporting and interactions.
• Identify, implement and execute corporate card and expense process controls—ensuring a well‑managed end‑to‑end process, while driving issue resolution/risk mitigation activities.
• Identify, prioritize and lead process improvement work to streamline the user experience.
• Use data analytics and reporting to provide transparency to senior leadership on process needs and health.
• Coordinate work between multiple areas and work on multiple projects simultaneously; leveraging/influencing business partners to drive results.
• Track and resolve process breakdowns, providing transparency on impact to leadership and customers.
• Develop and maintain formal process documentation including procedures.
• Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.

• Bachelor’s Degree or equivalent military experience.
• At least 2 years of experience in Accounting, Finance, or a related field.

• 3+ years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or a related field.
• 1+ year of experience in Corporate Travel and Expense or Corporate Card Management.
• 1+ year of experience in Change Management.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• Previous experience using Microsoft Office or G‑suite.
• Strong communication and presentation skills.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $94,600 - $107,900 for Sr. Risk Associate

Richmond, VA: $86,000 - $98,200 for Sr. Risk Associate

Other locations will have compensation based on the respective location’s pay range. The actual annualized salary offered will be reflected in the candidate’s offer letter.

Salary information is only for positions hired to perform work within one of these locations. Part‑time salaries will be prorated based on the agreed number of hours.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants…