Mortgage Delinquency Navigator & Recovery Specialist

A financial services company in Richmond, VA is seeking an Early-Stage Collections & Loss Mitigation Specialist. The role involves collecting payments on early-stage mortgage accounts, resolving issues, and setting up repayment plans. Responsibilities include making and handling calls to borrowers, assessing their circumstances, and adhering to various servicing guidelines while maintaining excellent customer service. This position requires strong communication and negotiation skills, along with a solid understanding of mortgage servicing and financial regulations.
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