Mortgage Loss Mitigation Specialist - Collections & Plans

A financial services company located in Richmond, VA, is seeking a client-focused Early-Stage Collections & Loss Mitigation Specialist. This role requires collecting payments on early-stage mortgage accounts that are 1-2 months past due. Responsibilities include handling inbound calls, negotiating payment plans, documenting borrower interactions in the MSP Servicing System, and adhering to various servicing guidelines. Ideal candidates will have collections or customer service experience, strong communication skills, and knowledge of mortgage servicing procedures.
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