Process Leader, Bank Voice Servicing; Hybrid
Listed on 2026-10-06
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Finance & Banking
Banking & Finance
Capital One seeks an experienced process leader to drive strategic initiatives within Bank Voice Servicing in a hybrid role. You will guide a team focused on complex digital call handling, issue triage for large-scale initiatives, and a closed-loop feedback channel with operations, product, and tech.
The role requires strong communication, storytelling to elevate risks, and the ability to influence partners across the company while delivering on OKRs in a fast-changing environment.
We are seeking a motivated Process Leader, Bank Voice Servicing (Hybrid) to join Capital One Group in Richmond, VA, United States.
The Process Leader, Bank Voice Servicing (Hybrid) role at Capital One Group is now open for applications in Richmond, VA, United States.
Join us at Capital One Group as our next Process Leader, Bank Voice Servicing (Hybrid) in Richmond, VA, United States.
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