Operations Clerk-Loan Administration

At Locus, we know communities thrive when they have equitable access to capital. We collaborate with stakeholders across the community development ecosystem to invest in communities with strong aspirations, while addressing challenges like a shortage of affordable housing, limited access to fresh food, a lack of quality jobs, and clean energy innovation. We believe a capital system that centers community input and impact is essential to ensure that everyone, no matter their background, location, or economic status, can live in healthy, thriving places.

Locus is the parent organization for a family of community development enterprises, which includes a nonprofit CDFI loan fund, a CDFI bank, a fund management practice, and a national guarantee program. With offices in Christiansburg and Richmond, Virginia, Locus offers innovative and flexible financing tools and strategic consulting services to individuals and organizations in underestimated and excluded communities, most of which are low-to-moderate income.

Alongside our many partners, Locus has generated over $2 billion dollars in total impact.

Locus is a nonprofit holding company regulated by the Federal Reserve. Locus Bank is an FDIC-insured, certified bank and B Corp offering products tailored to socially conscious investors. Locus Bank is a majority-owned subsidiary of Locus. Member FDIC. Equal Housing Lender. Learn more usimpact.org.

The Operations Clerk is an entry-level position that supports the daily functions of the Loan Operations department and the administration of the Guarantee program. This role plays a key part in ensuring the accurate handling of loan documentation, transaction processing, and program reporting.

• Performs research and responds to general loan account questions
• Handles officer change updates
• Maintains accuracy and completeness of customer files
• Set up ACH information for customer payments
• Provide payoff quotes to internal customers
• Provide customer billing statements

• Index loan documentation to core Locus system
• File all physical loan documents
• Scan training documents and file as applicable
• Retrieve and provide files for review by lenders and auditors.

• Release collateral on loans such as UCCs, Titles and Deeds of Trust
• Send paid loan documents to customers
• Transfer paid loan files for review and document retention

• Provide timely filing of UCC Continuations

• Onboarding new and/or updating IIS clients and their assets into appropriate LOCUS systems.
• Invoicing for Underwriting fees

• Collect documents needed using closing checklist
• Draft Guarantee Agreement
• Work with RM to complete closing

• Invoices, Monthly/Quarterly/Annual billing for all Investors
• Claims Processing
• Prepare amendments/waivers and modifications
• Send out reminders to guarantee beneficiaries and loan borrowers regarding required reporting
• Collect and save reporting in appropriate digital location
• Track reporting compliance and provide updates to CIGP and Impact Investment Services teams
• Work closely with the Data Analyst for data entry accuracy

• Provide back-up coverage for other operations personnel
• Minimum 2 days in-person in the Richmond office.
• Assist external and internal customers with questions regarding loans as needed

At Locus, we know communities thrive when they have equitable access to capital. We collaborate with stakeholders across the community development ecosystem to invest in communities with strong aspirations, while addressing challenges like a shortage of affordable housing, limited access to fresh food, a lack of quality jobs, and clean energy innovation. We believe a capital system that centers community input and impact is essential to ensure that everyone, no matter their background, location, or economic status, can live in healthy, thriving places.

Locus is the parent organization for a family of community development enterprises, which includes a nonprofit CDFI loan fund, a CDFI bank, a fund management practice, and a national guarantee program. With offices in Christiansburg and Richmond, Virginia, Locus offers innovative and flexible financing tools and strategic consulting services to individuals and organizations in underestimated and excluded communities, most of which are low-to-moderate income.

Alongside…