Senior Deposit Operations Associate

At New Horizon, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions.

Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.

Perform advanced deposit operations functions, including deposits, payments, debit cards, and other functions within the iCore systems. Ensure daily activities are completed accurately, efficiently, and in compliance with established policies, procedures, and regulatory requirements. Responsible for daily functions pertaining to ACH Services, Deposit Services, Exception Processing, Wire Transfers, Digital Banking, and department workflow. Serve as a senior resource for operational research, problem resolution, and technical support while helping ensure day-to-day functions are accurate, complete, and properly documented.

The Senior Deposit Operations Associate is expected to exercise sound judgment, work independently on complex operational matters, and serve as a resource and mentor to other team members. This position may assist in coordinating daily workflows, supporting process improvements, and helping maintain consistent operational standards across the department. Assists in the development and implementation of programs and strategies to satisfy policies and meet organizational goals.

Performs duties in compliance with regulatory requirements, including, but not limited to, BSA, the USA PATRIOT Act, and AML requirements.

• Manage and support the day-to-day functions of the Deposit Operations Department, including, but not limited to, the following:
• Resolve outstanding general ledger items and ensure timely, accurate resolution of discrepancies.
• Perform complex research, transaction analysis, and adjustments, identifying root causes and recommending corrective actions as appropriate.
• Serve as a backup for currency orders and wire transfers.
• Reconcile the Community Bankers Bank statement weekly and at month-end, and review the statement daily to identify and resolve discrepancies.
• Prepare Public Funds reports monthly and quarterly for submission to the State.
• Develop and maintain an advanced working knowledge of bank products, services, systems, and operational procedures.
• Assemble and provide documentation and information for external and internal auditors.
• Assist with special projects, including year-end audits, regulatory examination preparation, and operational initiatives.
• Ensure effective communication regarding Deposit Operations incidents, outstanding issues, and resolution status, particularly as they relate to support provided to branch personnel.
• Serve as a senior point of contact for questions and concerns related to Deposit Support functions within the core processing system, ensuring timely responses and appropriate escalation to the core processor when necessary.
• Perform and support back-office branch item processing, including incoming and outgoing wires, currency orders, return items, NSF transactions, stop payments, customer notices, non-posted transactions, Bill Pay, ATM transactions, ACH processing, suspected fraud transactions, mobile deposit verification, remote deposit capture verification, and other deposit account operations.
• Research, analyze, and resolve complex problems for…