Patient Access Representative - Revenue Cycle

Overview

Patient Access Representative - Revenue Cycle - Various Shifts

Join to apply for the Patient Access Representative - Revenue Cycle - Various Shifts role at VCU Health
.

$1,000 Sign On Bonus for offers accepted by November 30, 2025. Terms and Conditions apply

• The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring courteous, quick, and respectful treatment. This includes establishing and maintaining an environmental control plan, coordinating materials management for the department, assisting in monitoring clinic activities, and supervising clerical activities.
• Handle all business functions in an assigned area, including reception, scheduling, and registering patients for appointments and/or procedures.
• Secure the appropriate patient information; ensure registration data is accurate; validate insurance eligibility; enter information into appropriate systems; collect co-pay (if applicable); and assist with financial counseling and financial clearance as necessary.

• Experience
  
  REQUIRED:
  
  Previous experience with computers, Microsoft Office software and navigating the Internet; previous experience keyboarding with the ability to type 40 words per minute.
• Experience PREFERRED:
  Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling; prior healthcare setting experience and knowledge of medical terminology.

• Education/training
  
  REQUIRED:
  
  High school graduate or GED.
• Education/training PREFERRED:
  Associate's or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

• Able to perform daily activities with minimal supervision; self-directed in the accomplishment of routine activities.
• Issues involving potential violations of VCUHS policies, conflicts of a sensitive or unusual nature should be brought to the attention of the clinical coordinator or designee promptly as warranted by immediacy.
• Performs daily activities with minimal supervision; notifies supervisor of policy violations; works in a self-directed manner toward routine objectives.
• Supervisory responsibilities:
  
  N/A

• Depending on assignment, may be required to work off-shifts and/or weekends and holidays.
• Incumbents may be considered essential depending on departmental assignment.
• Age Specific groups served:
  All.

• Physical:
  Lifting less than 20 lbs;
  Lifting 50-100 lbs.
• Activities:
  
  Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive).
• Mental/Sensory:
  Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking.
• Emotional:
  Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change.

Rotating

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Senior ity level:
Entry level

Employment type:

Full-time

Job function:
Health Care Provider

Industries:
Hospitals and Health Care

Other related roles and locations appear in the listing, including several Patient Access Representative positions in different departments and regions (e.g., Pavillon Pediatric Neurology, Downtown Richmond, One Call Center, Brook Road Main Therapy, Pediatric Gastroenterology, Emergency Department, Ambulatory settings, Internal Medicine, Neurology clinics, etc.).

Referral notices indicate that referrals may increase interview chances. For updates on Patient Access Representative roles in Richmond, VA, get notified.