Patient Accounts Team Lead

Atlantic Region Central Billing Office (ARCBO)

The Atlantic Region Central Billing Office ("ARCBO") or "CBO" provides business office services including billing, collections, cash posting, pre‑access management, variance, and customer service to our affiliated Universal Health Services hospitals.

The primary responsibility of the Patient Accounts Team Lead is to work in conjunction with the Patient Accounts Manager to coordinate the operational activities of the customer service department.

• Handle patient calls via phone to obtain information necessary to resolve concerns or complete tasks.
• Work with Customer Service Manager and peers to resolve issues associated with customer service.
• Assist patient inquiries by resolving timely and providing accurate information for issue resolution.
• Set example and maintain courteous and professional attitude with internal and external customers and co‑workers.
• Completes training of new hires and ongoing in‑services as appropriate concerning areas of responsibility and payer specific updates.
• Monitor incoming call volume to assure patient satisfaction.
• Monitor and coach individual productivity standards on a daily, weekly and monthly basis to assure customer satisfaction goals and objectives are met.
• Review and/or create daily, weekly and monthly reports as assigned.
• Other duties as assigned.

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(k) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ subsidiaries!
• More information is available on our Benefits Guest Website:

One of the nation’s largest and most respected providers of hospital and healthcare services,
Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquarters in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries.

Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

• Minimum 1 year of experience in an office setting highly preferred
• Knowledge of managed care payers and medical terminology is preferred
• Ability to learn quickly, build and maintain long term relationships and work with minimal supervision
• Detail‑oriented with the ability to work on multiple, competing priorities
• Proficient in Microsoft Office and Windows products
• Strong written and verbal communication skills; strong analytical, organizational and time‑management skills required
• Gathers and analyzes information skillfully

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Not Applicable

Full‑time

Customer Service

Hospitals and Health Care;
Mental Health Care