Patient Access Representative Senior - OBGYN and Pelvic Health - Stony Point

Patient Access Representative Senior - OBGYN and Pelvic Health - Stony Point

Join to apply for the Patient Access Representative Senior - OBGYN and Pelvic Health - Stony Point role at VCU Health.

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures.

• Greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate;
• Validate insurance eligibility, enter information into appropriate systems and collect co‑pay (if applicable), and assist with financial counseling and financial clearance, as necessary;
• Perform all aspects of the Patient Access Rep position as needed.

Experience REQUIRED

• Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting.
• Strong customer service skills and patient/customer centered focus in a positive manner in all situations.

Education/training REQUIRED

• High school diploma or equivalent.

Education/training PREFERRED

• Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

• Able to cross cover all Patient access functions within the department and/or clinic.
• Functions in a self‑directed manner to accomplish routine activities.
• Responsible for orienting and training new hires to the service area.
• Notifies supervisor immediately of issues involving violation of VCUHS policies or procedures.
• Job duties may include access to and/or contact with medications and related supplies.

• Provides training, mentorship, and assists in onboarding of new members on the team.

• May be required to work off‑shifts and/or weekend and holidays.
• May be considered part of essential staffing, depending on the assigned area.

• Lifting less than 20 lbs.
• Prolonged sitting, walking (distance).
• Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking.
• Fast paced environment, able to handle multiple priorities, adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.