Patient Access Representative Senior - Children's Hospital of Richmond Stafford Clinic

Patient Access Senior Representative – Children’s Hospital of Richmond at VCU

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply.

Children’s Hospital of Richmond at VCU combines award-winning research, education and clinical care with an uncanny understanding of what makes kids tick. Our team is a family. We work together to give every child in our growing community a chance to heal, recover and celebrate their super powers.

The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. The role includes greeting patients; securing appropriate patient information; ensuring that registration data is correct and accurate; validating insurance eligibility; entering information into appropriate systems; collecting co-pay (if applicable); and assisting with financial counseling and financial clearance, as necessary.

This role performs all aspects of the Patient Access Rep position as needed.

• Provide patient access services in a self-directed manner to accomplish routine activities.
• Cross cover all Patient access functions within the department and/or clinic.
• Orient and train new hires to the service area.
• Notify supervisor immediately of issues involving violation of VCUHS policies or procedures.
• Handle access to and/or contact with medications and related supplies (if required).
• Support essential staffing needs, including off-shifts, weekends, and holidays, as necessary.

• Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting.
• Strong customer service skills with a patient/customer-centered focus in a positive manner.
• High school diploma or equivalent (required).
• Associate or Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field (preferred).
• Ability to work off-shifts, weekends and holidays as required.

• Lifting less than 20 lbs.
• Prolonged sitting.
• Walking (distance).
• Strong recall, reasoning, problem solving, hearing, speaking clearly, writing legibly, reading, logical thinking.
• Fast pace environment; able to handle multiple priorities and adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.