Patient Surgery Scheduling Coordinator - Sanger Hall

Position Overview

The Pt Surgery Scheduling Coordinator coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). This job is responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations.

The Pt Surgery Scheduling Coordinator responds to all inquiries from patients, insurance carriers and PCP's by telephone and/or written correspondence using quality customer service. This role works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.

For Hire: N/A

For continued employment: N/A

• Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
• Minimum of three (3) years experience with third party medical insurance, HMO and managed care
• Four (4) years previous experience in surgery scheduling (Preferred)
• Previous experience with CPT and ICD-9 coding for medical claims processing (Preferred)
• Work experience using electronic medical billing/order entry/registration systems (Preferred)

• High School Diploma or equivalent (Required)
• Associate Degree in Business Management or closely related field from an accredited program (Preferred)

• Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time.
• Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.

None

None

• Lifting 20-50 lbs.
• Prolonged sitting
• Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.