Patient Coordinator Manager - Ophthalmology local

Eye Care Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

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Company: Retina Institute of Virginia
Job Title: Patient Coordinator
Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel!
Pay: $25-31 DOE

• Full Time
• Our clinic is open Monday-Friday 7am-5:30pm
  • Your shifts will fall within these hours
  • You may need to work a little earlier and/or later as needed

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

This individualis responsible for overseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth andexpeditiousmanner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This position is responsible forthe management of the patient coordination processes and team at all assigned locations.

The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.

• Understand and support theEye Care Partners . Understand and abide by a high standard of professional ethicsin order toensure the integrity of the organization.

• Complies withHIPAA,Compliance and ECP policies and procedures.

• Provides leadership, guidance, andexpertiseto all Patient Coordinators.

• Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to:

• Patient check-in

• Patient check-out

• Patient insurance eligibility and authorization

• Patient scheduling

• Referral/outside test scheduling and coordination

• Patient Payment

• Daily payment/cash reconciliation

• Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location.

• Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, providesagendaand holds team meetings.

• Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP.

• Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managersregardingprocesses and procedures. Participates in location ordepartmentspecific staff meetings as needed. Attends company training events.

• Communicatesaboutdepartment, practice and ECP programs and initiatives.

• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility forattainingthe goals of the practice.

• Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric.

• Implement andmonitorsall systems and equipment, including
  
  Phreesia.

• Provides over sightto department specific dashboard and KPI’s including but not limited to check-in time, front desk hours.

• Troubleshoots bottlenecks and process inefficiencies to continually improve office operations.

• Ensuresaccuratecharge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits.

• Coordinates patient/insurance collections.

• Performs/Ass…