Patient Estimates Supervisor

At Ortho Virginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—Ortho Virginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Help make the financial side of healthcare clearer for patients.

A great patient experience includes understanding what to expect financially before care begins. In this role, you’ll lead the processes, technology, and teams responsible for delivering accurate, timely, and easy-to-understand patient financial estimates across Ortho Virginia.

As the Patient Estimates Supervisor, you’ll oversee estimate accuracy and workflows, partner across Revenue Cycle, Clinical Operations, Payer Relations, and IT, and use data to identify opportunities for improvement. Your work will play an important role in improving price transparency, reducing billing surprises, and creating a better financial experience for our patients.

What You’ll DoLead Estimate Accuracy & Performance Oversee the end-to-end patient financial estimate process, ensuring estimates reflect current contracted rates, benefits, charge structures, and pricing policies.

Monitor estimate accuracy, variance trends, turnaround times, volume, and pre-service collection performance.

Identify root causes of estimate discrepancies and implement solutions to improve accuracy and reduce downstream billing issues.

Partner with Payer Relations and Managed Care to ensure pricing logic remains current as payer contracts change.

Develop dashboards and provide regular reporting to leadership on performance, risks, trends, and improvement opportunities.

Optimize Workflows & Technology Develop, maintain, and improve standardized workflows for pre-service estimate generation.

Partner with IT and system administrators to maintain estimating tools, price-transparency platforms, fee schedules, integrations, and payer benefit-retrieval logic.

Validate system and configuration changes to help ensure estimate accuracy.

Collaborate with Patient Access, Scheduling, and Financial Counseling teams to ensure patients receive estimates within established time frames.

Elevate the Patient Financial Experience Ensure estimates and financial communications are clear, consistent, and patient-friendly.

Establish communication and documentation standards for explaining estimated out-of-pocket costs and available payment options.

Monitor patient feedback and trends to identify opportunities to improve the financial experience.

Support initiatives designed to reduce unexpected patient balances and improve pre-service collections.

Partner Across the Organization Work closely with Revenue Integrity, Coding, Billing, Contracting, and Clinical Operations to align estimates with services and final billed charges.

Ensure new services, procedures, and locations are appropriately configured for estimate generation.

Provide training, guidance, and performance support to team members responsible for financial estimate processes.

What You’ll Bring

Required Qualifications At least 3 years of experience in patient financial services, healthcare revenue cycle, payer reimbursement, or a related area.

At least 1 year of supervisory or team lead experience…