Operations Manager of Survivorship and Palliative Care

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

• Continuing education for undergraduate and graduate tuition for a maximum of 6 credits per semester;
• Professional development opportunities encouraged and offered for employees as part of annual career development, e.g. certifications, seminars, courses, annual conferences, mentorship;
• 28 Vacation Days, 12+ State Holidays, and 4 Days to volunteer;
• Medical, Dental and Vision Health Benefits to meet the needs of employees and their eligible family members from the Commonwealth of Virginia as well as optional FSA;
• Participation in the Virginia Retirement System (VRS) and other retirement saving options;
• Parental and Caregiver Leave, Short Term Disability (STD), Disability Insurance, Voluntary Long Term Care Insurance, and Employee Assistance Program.

Unit: Massey Comprehensive Cancer Ctr MBU

Department: Massey Central Admin

Department
Summary: Massey Comprehensive Cancer Center
Mission:
To reduce the state cancer burden for all Virginians by addressing the confluence between biological, social, and policy drivers through high-impact, cutting-edge research; person-centered care across the continuum, from prevention through survivorship; community integration; and training the next generation of community-centric researchers and healthcare professionals
Vision:
To be a premier community-focused cancer center leading the nation in cancer health equity research and ensuring optimal health outcomes for all

Why Richmond?

Duties & Responsibilities:

The Operations Manager of Survivorship and Palliative Care provides administrative and operational leadership for the cancer survivorship program and outpatient palliative care clinics. Working in close partnership with the Medical Director of Supportive Services, cancer service-line leadership, physician and advanced practice leaders, nursing, research teams, and health-system partners, the Director ensures that both programs operate efficiently, consistently, and in alignment with organizational strategy.

The Operations Manager leads efforts to improve access, referral management, scheduling, clinic utilization, staffing coordination, patient flow, documentation processes, financial performance, and the patient and clinician experience. The position also directly supports clinical operations associated with research, demonstration, and grant-funded programs, including the Opioid Abatement Authority-funded clinic
, ensuring that clinical workflows and research requirements are integrated safely and effectively.

Clinical Operations

• Direct the day-to-day administrative and operational activities of the cancer survivorship program and outpatient palliative care clinics.
• Develop, implement, evaluate, and standardize workflows across both programs to improve access, efficiency, reliability, and continuity of care.
• Monitor clinic capacity, provider templates, referral pipelines, scheduling, visit volumes, no-show and cancellation patterns, patient flow, and operational barriers.

• Partner with clinical leaders to align staffing models, space, scheduling, and operational resources with patient demand and program priorities.
• Coordinate resolution of operational issues that cross departmental or health-system boundaries, escalating concerns appropriately and maintaining accountability for follow-through.
• Support effective handoffs and coordination among oncology, primary care, specialty services, social work, pharmacy, behavioral health, rehabilitation, nursing, and community partners.
• Develop and maintain standard operating procedures, process maps, escalation pathways, and operational documentation.

• Serve as the primary administrative liaison between survivorship, outpatient palliative care, the cancer service line, and relevant health-system departments.
• Promote alignment of the two programs while preserving their distinct clinical missions, patient populations, and service requirements.
• Support growth planning, new-service implementation, clinic redesign, and strategic initiatives within supportive cancer care.
• Facilitate interdisciplinary operational meetings;…