Senior Specialist Regulatory Quality Training & LMS

Senior Specialist Regulatory Quality Training & LMS

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Job Title:

Senior Specialist Regulatory Quality Training & LMS Req  Work Model:
Hybrid Company:
Altria Client Services State/Province:
Virginia

Job Description:

Want to shape how a Fortune 500 company trains and qualifies the people who make its products? Bring your learning administration and quality compliance expertise to a role where you will take ownership from day one, support a growing manufacturing population, and deliver training solutions that keep the enterprise inspection ready!

We are currently seeking a Senior Specialist Quality Training to administer training within SAP Success Factors Learning across our manufacturing and support organizations. You will translate compliance and business requirements into assigned, trackable, audit-ready learning. You will work alongside peer specialists, factory training leads, subject matter experts and system admins.

This position is in Richmond, VA with a hybrid work schedule.

• Administering training items, curricula, classes, and assignment profiles in Success Factors Learning for the manufacturing population.
• Partnering with subject matter experts and document owners to build, revise, and retire training content (presentations, e-learning courses, and videos) tied to quality management system procedures.
• Setting direction with our managed service provider to execute on your behalf.
• Driving optimization initiatives in Success Factors. This includes identifying opportunities to improve training processes, automation, assignment profile design, and reporting accuracy to improve the learner’s experience.
• Managing training impacts associated with employee movement, organizational changes, and position changes. Supporting training requirements as manufacturing headcount and operations expand. You will be onsite at our manufacturing facility. Most work will be performed in an office setting although there will be some time you will be required to lead on the factory floor.
• Maintaining training records, completion tracking, and compliance reporting to support internal and external audits.
• Producing, analyzing, and communicating compliance reports and dashboards to factory and functional leadership. Identifying compliance risks and escalating overdue training.
• Supporting organizational change management initiatives related to training execution.

• Bachelor's degree in a related field, or equivalent professional experience.
• 3+ years of hands‑on experience using a learning management system; SAP Success Factors Learning strongly preferred.
• 3+ years of experience in the development of training materials in a regulated manufacturing environment (e.g. FDA, GxP, ISO).
• Presentation and facilitation skills. You will conduct training classes throughout the year.
• Working knowledge of quality document management systems, controlled documents, and training records as inspection evidence for an audit.
• Experience with reporting and analytics tools (LMS standard and custom reports, Excel, and Power BI) and comfort working with large data sets. You should have some experience building Excel VLOOKUPS and Pivot Tables.
• Proficiency in Articulate 360 (Storyline, Rise, and Review). Familiarity developing training videos using software such as simpleshow.
• One industry certification (e.g. American Society for Quality or equivalent) or ability to secure one within a year.
• Strong communication and customer service skills with the ability to connect compliance requirements, learner needs, and business priorities.
• Familiarity with change management practices and continuous improvement in a shared services model.

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