Business Analyst

We are seeking a highly experienced Business Analyst to support the implementation and integration of mission-critical law enforcement systems.

This role combines deep expertise in requirements gathering, testing readiness, and organizational change management, with a strong understanding of SaaS/cloud-based solutions.

The analyst will work full-time onsite and serve as a key liaison between business stakeholders, technical teams, and vendors.

• Lead the review, analysis, and evaluation of current business systems and user requirements.
• Perform gap analysis and re-engineer business processes to align with new system capabilities.
• Elicit and document functional and non-functional requirements using techniques such as interviews, brainstorming, data mining, and document analysis.
• Maintain traceability matrices and process flow diagrams.
• Coordinate and document communications between project teams, interface partners, and suppliers.
• Identify opportunities to replace legacy systems with modern applications and processes.
• Ensure supplier deliverables align with documented requirements and project schedules.
• Conduct quality assurance and testing oversight, including writing and reviewing test plans.
• Develop and distribute management reports on testing progress, risks, and issues.
• Produce comprehensive requirement artifacts including use cases, business rules, interface requirements, activity diagrams, wireframes, test cases, traceability matrices, and error validations.
• Define roles, access rights, and manage user profile security.
• Lead and support user acceptance testing (UAT) in collaboration with QA teams and business stakeholders.
• Provide training and support for end users during system rollout.
• Represent the organization in vendor interactions and ensure alignment with agency goals.

• 10+ years of experience in business analysis, including COTS and SaaS implementations.
• Experience with Agile, Waterfall, and Hybrid development methodologies.
• Strong leadership and facilitation skills in cross-functional environments.
• Proficiency in business process modeling, system integration, and SaaS/cloud-based implementations.
• Experience in all phases of testing from planning through execution.
• Excellent communication skills with both technical and non-technical stakeholders.
• Strong organizational, analytical, and problem-solving abilities.
• Self-motivated with the ability to build rapport and maintain positive working relationships.

• Certified Business Analysis Professional (CBAP).
• Experience in law enforcement, public safety, or government domains.
• Familiarity with security access and user profile management.
• Technical proficiency in:
• UML and business analysis tools
• Jira
• Systems architecture, APIs, and databases