Client Intelligence Analyst

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We are a firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in one of the following office locations:
Richmond, Dallas, Tampa, Atlanta.

We are seeking a Client Intelligence Analyst to join our team. The Client Intelligence Analyst will be responsible for supporting the development, deployment, process support, technical support, ongoing enhancement roadmap, and continual service delivery for the firm’s lawyer‑facing intelligence tools and platforms. The role supports end‑to‑end dashboard and reporting services firmwide, enabling our lawyers and business professionals to make data‑driven decisions and optimize operations.

As the firm’s intelligence and analytics platforms require significant adoption and enablement campaigns, this role will also support a comprehensive plan for and seamless execution in collaboration with Change & Transformation, Training, Professional Development, and IT Support functions. This role will also collaborate closely among data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, KM, IT applications, and all other related teams.

In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.

• Support the design, development, and maintenance of the firm’s intelligence and analytics tools across multiple software suites and utilizing advanced data visualization and automation capabilities.
• Support the appropriate sourcing, evaluation, selection, and utilization of future enhancements to these tools as technologies evolve.
• Develop highly visual firm dashboards that automate reporting for business development information and operational needs.
• Work with Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to cleanly unify and present information separated by organizational siloes.
• Support the evaluation of new data resources, technologies, and processes for teams throughout the firm.
• Support cross‑functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.
• Support IT staff, vendors, and other third parties to address system‑level technical issues, manage internal and external integrations, and implement upgrades and enhancements.
• Support to establish COE and best practices for analytics and data dashboard and application design and development.
• Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.
• Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Collaborate to design end‑user training, onboarding, and user adoption programs and communications.
• Special projects and duties as assigned.

• Excellent dashboard design, analytics, and data visualization skills.
• Excellent Microsoft cloud product suite experience.
• Excellent experience in people management skills.
• Excellent written and verbal communication skills. Excellent organizational, teamwork, customer service and critical thinking skills required.
• Familiarity with generative AI tools and capabilities.

• Bachelor’s degree in relevant field.
• 3+ years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
• Excellent proficiency in business intelligence, application development, and data visualization.
• Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.
• Extensive experience working with legal technology, workflow systems, legal project management, and practice management…