PC Systems Analyst – Senior Professional

PC Systems Analyst – Senior Professional

Location: Richmond, VA

PC Systems Analysis work focuses on identifying, configuring, and installing personal computing (PC) systems hardware, software, and info-communications networks to enhance employee productivity and improve process efficiency while ensuring compliance with overall information systems goals and procedures.

The work includes:

• Gathering business and end user requirements
• Analyzing and evaluating personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use/support
• Installing and configuring PC systems software to optimize performance and integration with client/server applications and info-communications transmission networks
• Analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments

A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience.

Responsibilities may include:

• Managing projects / processes, working independently with limited supervision
• Coaching and reviewing the work of lower-level professionals
• Problems faced are difficult and sometimes complex

Responsible for providing internal preventive maintenance, testing and repair of computer hardware. Coordinate the installation, maintenance, and support required to maintain a variety of PCs. Provide technical support and guidance to the technical teams within IS and the user community at large and the best practices deployment and use of the desktop environment. Responsible for building, deploying, and supporting the desktop environment based on best practices.

This position is based out of our beautiful West Creek Office Park location. This position will report full-time on site, no relocation offered.

Office hours:
Monday-Friday 8:30am - 5:00pm

• Maintain Service Levels for technical infrastructure (up and running).
• Manage corporate desktops according to IS established best practices
• Familiarity with Active Directory, Group Policy, and domain-joined environments.
• Experience creating, testing, and deploying application packages using Microsoft Endpoint Configuration Manager (SCCM) and Intune.
• Experience with enterprise patching strategies, including testing, deployment, rollback, and compliance reporting;
  Ability to schedule and automate patch deployments across large, distributed environments.
• Manage issues without having to escalate desktop or Office 365 issues to another level.
• Bridge the desktop environment and the server environment
• Maintain and support PC hardware and printers/copiers
• Maintain and support all remote access points to the VFB network
• Responsible for the logical & physical support of all network printers
• Troubleshoot desktop security issues.
• Respond to Service Desk issues and escalations based on established service levels.
• Support Windows remote users.
• Communicate and respond to customer inquiries and requests based on established service levels.
• Use interpersonal and communication skills to draw technical information out of a non-technical client
• Pursue new educational opportunities and contribute to the IS Wiki information database
• Software Packaging & Deployment;
  Package and deploy applications using SCCM and Microsoft Intune. Test and validate software packages before deployment.
• All other duties as assigned.

• Serves as a member of the IS Incident Management support team.

• Microsoft 365 Certified:
  Modern Desktop Administrator Associate or equivalent
• A+ Certified;
  Security+ Certified
• 5 to 10 years of desktop administration experience
• Bachelor’s degree in information technology or equivalent

• Knowledge of Microsoft networking, to include TCP/IP and name resolution
• Strong knowledge of desktop and laptop hardware
• Strong knowledge of printers, copiers, and fax machines
• Strong oral and written communication skills
• Good proficiency in Office 365 Applications
• Strong knowledge of Microsoft Servers
• Strong…