PC Systems Analyst – Entry Professional

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PC Systems Analysis work focuses on identifying, configuring, and installing personal computing (PC) systems hardware, software, and info-communications networks to enhance employee productivity and improve process efficiency while ensuring compliance with overall information systems goals and procedures.

• Gather business and end user requirements.
• Analyze and evaluate personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use/support.
• Install and configure PC systems software to optimize performance and integrate with client/server applications and info-communications transmission networks.
• Analyze functionality and risks for mobile computing devices, including policies and approaches for managing security and data backup in bring-your-own-device (BYOD) environments.
• Work is closely supervised, and problems faced are typically not difficult or complex.
• Explain facts, policies and practices related to the job area.
• Provide internal preventive maintenance, testing and repair of computer hardware.
• Coordinate the installation, maintenance, and support required for a variety of PCs.
• Provide technical support and guidance to the technical teams within IS and the user community, and promote best-/practice deployment and usage of the desktop environment.
• Maintain Service Levels for technical infrastructure (up and running).
• Manage corporate desktops according to IS established best practices.
• Design, test and validate desktop OS and application deployments.
• Research, test and implement OS and application patches and hot-fixes.
• Manage issues without escalations to higher levels.
• Bridge the desktop environment and the server environment.
• Maintain and support PC hardware, printers/copiers and all network printers.
• Maintain and support all remote access points to the VFB network.
• Support desktop applications and troubleshoot desktop security issues.
• Respond to Service Desk issues and escalations based on established service levels.
• Support Windows remote users.
• Communicate and respond to customer inquiries and requests.
• Use communication skills to obtain technical information from non-technical clients.
• Pursue new educational opportunities and contribute to the IS Wiki information database.
• Other duties as assigned.
• Serve as a member of the IS Incident Management support team.

West Creek Office – Goochland County, VA – Richmond, VA Metro Region.

This position is based out of our beautiful West Creek Office Park location. It reports full-/time on site; relocation is not offered.

Office hours:
Monday-Friday 8:30 am – 5:00 pm.

• MCP (Microsoft Certified Professional) or equivalent.
• A+ certification.
• 5+ years of desktop administration experience.
• High School Diploma or equivalent.

• Knowledge of Microsoft networking, including TCP/IP and name resolution.
• Strong knowledge of desktop and laptop hardware.
• Good knowledge of printers, copiers and fax machines.
• Good oral and written communication skills.
• Proficient in Office 365 applications.
• Some knowledge of Microsoft Servers.
• Good troubleshooting skills.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.

• Microsoft 365 Certified:
  Modern Desktop Administrator Associate.

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.