Hybrid IT Help Desk Analyst — Windows & Office Expert

A leading law firm is seeking an IT Service Desk/Help Desk Analyst for its Richmond, VA office. Responsibilities include providing technical assistance related to applications, hardware, and network issues, while adhering to best practices in incident management. Candidates must have advanced skills in Microsoft Office Suite, 3+ years of support experience, and excellent communication skills. The position offers hybrid work flexibility, emphasizing a strong customer-first attitude and the ability to thrive in a dynamic environment.
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