Deskside Support Engineer

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.
We are looking for driven, smart, and dedicated professionals to join our award-winning team. Our focus is on creating an inclusive, collaborative workplace where employees feel valued and have opportunities for career growth, supported by varied training and development programs.

• Support imaging, update testing, and manage physical and logical hardware inventory within the depot.
• Resolve tickets escalated to Depot by Service Now.
• Understand basic Apple device troubleshooting.
• Adhere to depot processes using Service Now and other depot tools.
• Load operating system on computers using standard deployment and build procedures.
• Prepare and ship hardware to correct addresses as needed.
• Prepare returned hardware to be repurposed or retired.
• Troubleshoot issues and/or errors.
• Train new employees on repair and system-based tasks.
• Evaluate business needs and recommend solutions in accordance with standards.
• Evaluate and recommend process improvements.
• Assist in inventories, parts ordering, shipping and handling duties to support the depot services.
• Maintain regular attendance.
• Other duties as assigned by management.

• Associate Degree in a related field or equivalent job experience.
• 5+ years of relevant technical work experience.
• Advanced working knowledge and experience related to inventory management and equipment repairs.
• Familiarity with Microsoft Office.

• Good verbal and written communication skills.
• Strong time‑management and organizational skills.
• Ability to multitask in a fast‑paced work environment.
• Advanced technical, analytical, problem‑solving skills.
• Advanced diagnostic and repair skills.
• Working knowledge of JAMF.
• Ability to work independently and within a team.
• Commitment to good customer service.
• Positive attitude, professional problem resolution.
• Professional communication with clients.

• Lift and carry at least 35 lbs.
• Walk for long distances.
• Work at a computer for long periods of time.
• Work in a fast‑paced environment.
• Multitask and switch between multiple clients.
• Manual dexterity to use keyboard to input information.

• Pass pre‑employment (post offer) background check and drug screen.
• Maintain a valid driver’s license.

Equal Opportunity Employer – Disability & Veteran