Head of AI Enablement - Protection Services

Head of AI Enablement – Truist Protection Services

The Head of AI Enablement is a senior technology leader responsible for designing and deploying enterprise‑grade AI and GenAI solutions across Truist Protection Services. Reporting directly to the Chief Security Officer, this leader partners with business executives, product managers, and engineering teams to translate business requirements into scalable, production‑ready AI applications that drive measurable value.

Acting as both architect and catalyst, the Head of AI Engineering & Enablement leads cross‑functional squads to develop prototypes, ope rationalise AI agents, and integrate cognitive capabilities into existing business platforms. The role is hands‑on and technically deep, blending engineering expertise in large language models (LLMs), agentic frameworks, and applied machine learning with the ability to engage directly with business stakeholders. It requires a rare combination of technical acumen, strategic agility, and executive presence—someone who can earn credibility with engineers and inspire confidence from business leaders.

• Translate complex business requirements into engineered AI and GenAI solutions that deliver measurable business outcomes.
• Architect and lead the development of LLM‑based, agentic, and machine‑learning systems that integrate with enterprise data and technology platforms.
• Guide engineering teams in model development, fine‑tuning, and deployment, ensuring performance, security, and compliance.
• Build reusable frameworks, APIs, and components to accelerate AI adoption across product lines.
• Partner directly with divisional leaders and their engineering, product, and operations teams to identify high‑impact use cases and embed AI capabilities into existing workflows.
• Serve as a trusted engineering partner to business executives, translating strategic goals into technical blueprints.
• Foster a builder culture rooted in experimentation, delivery, and responsible innovation.
• Establish and enforce AI engineering standards—including model observability, version control, and performance telemetry—in partnership with Enterprise Architecture and the Policy, Standards, Practices Governance team.
• Stay ahead of emerging AI technologies, tools, and frameworks; continuously assess opportunities to integrate frontier capabilities into Truist products.

• Proven experience designing, deploying, and maintaining AI or GenAI systems in production—such as LLM‑based solutions, agentic architectures, or advanced ML pipelines.
• 10+ years of engineering leadership in product, platform, or applied AI teams in high‑scale environments (cloud, SaaS, fintech, or large‑scale enterprise).
• Deep understanding of modern AI infrastructure, including vector databases, model orchestration, RAG pipelines, and MLOps/Dev Ops integration.
• Ability to engage directly with business leaders to convert strategic goals into technical blueprints and deliver working solutions.
• Knowledge of Responsible AI frameworks, model risk governance, and secure data management practices in regulated industries.
• Proven communication and influence skills to earn trust across senior leadership, from CIOs to product executives.
• Bachelor’s degree in Computer Science, Engineering, Data Science, or related field (advanced degrees preferred) or equivalent experience.

• Prior experience at a technology or product company, leading AI platform or applied ML development at scale.
• Hands‑on experience with enterprise AI frameworks (Azure OpenAI, AWS Bedrock, Lang Chain, Auto Gen, CrewAI or similar).
• Demonstrated success establishing AI engineering standards, reusable frameworks, or AI Centers of Excellence.
• Experience delivering GenAI applications for customer engagement, operations, or risk functions in complex organizations.
• Industry leadership through publications, open‑source contributions, or conference presentations.

All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, reasonable savings accounts, and a 401(k) plan. Eligible teammates receive at least 10 days of vacation and 10 sick days in their first year of employment, prorated based on hire date and status. Additional benefits—such as defined benefit pension plan, restricted stock units, or deferred compensation—may be available depending on division and position.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify IER Right to Work.