Computer Support Specialist

Computer Support Specialist – Info Technology Specialist I

Provides Tier I and Tier II technical support to faculty, staff, and students. Responds to Help Desk requests and performs installation, repair, configuration, maintenance, and management of workstations, portable computing devices, audiovisual systems, network connections, and related peripheral equipment. Performs other duties as assigned.

• Provide Tier I and Tier II technical support, including answering Help Desk calls and resolving service requests.
• Deliver customer‑focused technical solutions during scheduled Help Desk rotations.
• Communicate effectively with users through verbal and written channels.

• Install, configure, repair, upgrade, and maintain desktop and laptop computers.
• Support portable computing devices, peripherals, and endpoint management solutions.
• Install, configure, and support current versions of Microsoft products and Apple devices.
• Support Apple systems and mobile devices as required.

• Troubleshoot and support network connectivity, including TCP/IP configuration and wireless networks.
• Support desktop peripherals and audiovisual (AV) systems.
• Assist with network infrastructure and connectivity issues as needed.

• Perform inventory management using barcode scanners, databases, and spreadsheets.
• Track, maintain, and update equipment records.

• May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Working knowledge of installation, repair, upgrade, and general maintenance of computer hardware.
• Considerable knowledge of troubleshooting methods, procedures, equipment and component testing, and use of diagnostic tools.
• Demonstrated experience supporting:
  • Network infrastructure
  • TCP/IP configuration
  • Wireless network configuration
  • Desktop and peripheral devices
• Working knowledge of audiovisual systems and AV support.
• Knowledge of endpoint management solutions and Apple systems.
• Demonstrated ability to:
  • Install, configure, use, and support current Microsoft products and Apple devices
  • Manage multiple complex tasks and prioritize independently without supervision
  • Provide customer‑focused technical support in a fast‑paced environment
  • Communicate effectively, both verbally and in writing
  • Work collaboratively within a diverse group of individuals
• Ability to independently manage inventory using barcode scanners, databases, and spreadsheets.
• Physical ability to sit, stand, climb ladders, and routinely lift items weighing up to 50 pounds.

• Associate’s degree in Information Technology or a related field, or equivalent training in computer information systems, network administration, or a related area.
• Equivalent combination of education, training, and experience that demonstrates possession of the required KSAs may be substituted.
• CompTIA A+ and/or Network+ certification (or equivalent) preferred.

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E‑Verify to check employee eligibility to work in the United States. You will be required to complete an I‑9 form and provide documentation of your identity for employment purposes.