Software Field Technician

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays
• Salary range: $30 to $40 per hour. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.

We are seeking a technically skilled Software Field Technician whose role will be to support the installation/implementations of our Warehouse Management Software (WMS) with experience in SQL Server, RS232 serial devices, and TCP/IP networking. This role involves on-site installation, integration, and troubleshooting of systems at customer locations, supporting internal software validation through hardware emulation, and providing hands‑on technical support during the initial go‑live stages of projects.

• Install, configure, and maintain software and databases (SQL Server) at customer sites.
• Connect, configure, and troubleshoot RS232 serial devices (e.g., sensors, controllers, industrial equipment).
• Integrate and test TCP/IP devices on customer networks, ensuring proper communication and data flow.
• Collaborate with customer IT teams to ensure secure and stable network configurations.
• Diagnose and resolve hardware, software, and connectivity issues in the field.
• Assist in the emulation of hardware devices to support in-house validation of software features.
• Provide technical support to clients during the initial go‑live stages of projects, ensuring smooth deployment and issue resolution.
• Document installation procedures, configurations at each site, and service activities.
• Provide technical training and support for end users and customer staff.
• Maintain compliance with company standards, safety protocols, and customer requirements.
• Travel to customer locations as needed, sometimes with short notice.
• Provide Hyper‑Care Level Support to recent installs.

• Associate degree or technical certification in Computer Science, Information Technology, Electronics, or related field.
• Hands‑on experience with SQL Server (installation, configuration, basic query writing).
• Familiarity with RS232 protocols and serial communication troubleshooting.
• Strong understanding of TCP/IP networking, including IP addressing, routing, and firewall basics.
• Ability to read and interpret wiring diagrams and technical documentation.
• Excellent problem‑solving and communication skills.
• Valid driver's license and willingness to travel.

• Experience with industrial automation or SCADA systems.
• Familiarity with diagnostic tools (e.g., Wireshark, ping, trace route, Putty).
• Basic scripting or programming knowledge (e.g., Power Shell, Python).
• Experience with hardware simulation/emulation tools or environments.
• Ability to work independently and manage multiple tasks.

• Ability to lift and carry equipment up to 50 lbs.
• Comfortable working in industrial or commercial environments.
• Willingness to travel (up to 60%) and work flexible hours, including occasional weekends.

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles:
Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's‑best big iron, rolling up your sleeves and servicing our industry‑leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta…