More jobs:
Desktop Support
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-01-01
Listing for:
Quantaleap
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Role :
Technical Support Analyst 4
Location:
Richmond, VA (Onsite) – Only Local candidates
Job
Interview Mode:
In Person Only
Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:
- Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
- Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
- Assist with escalating highly impactful tickets with the VITA help desk.
Typically, tickets will be related to issues with:
- User identity management
- End user devices such as PCs or printers
- Network issues at agency locations
The successful candidate should be eligible for hire by the agency. Power BI skills are a plus.
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