Project Manager, IT Support, IT Project Manager

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.

• Cross-Functional Leadership/team building experience
• Project & Operations Management experience
• Consulting, Training & Development experience
• Knowledge in Information Technology Management, Cybersecurity, Incident Management, and Process Improvement & Implementation
• Ensuring the stability and reliability of mission-critical systems
• Identify, prioritize, and resolve incidents while coordinating with cross-functional teams
• Implement effective solutions and maintain compliance with service level agreements (SLAs)
• Rapidly assess and categorize incidents based on severity and impact
• Coordinate with development, production, and operation support teams to resolve incidents promptly
• Conduct thorough investigations to identify underlying issues and prevent recurrence
• Maintain detailed records of incident timelines, actions taken, and lessons learned
• Escalate incidents as needed to meet SLAs and minimize business impact

$110,000 to $120,000 per year

BACHELOR OF COMPUTER SCIENCE

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Project Management and Information Technology
• Industry: IT Services and IT Consulting