Principal Associate, Product Design - Design Systems

Principal Associate, Product Design – Design Systems

Principal Associate level – IC

At Capital One we are building a leading information‑based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. Guided by our shared values we thrive in an environment where collaboration and openness are valued.

We are seeking a Product Designer to join our Card Servicing Experience design team. You will co‑create innovative solutions to complex problems and oversee work on our agent platform and its associated design system and governance processes.

• Leverage deep expertise in interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One.
• Apply a deep understanding of Figma’s advanced design system features to build and maintain robust, scalable components, document component tech specs and usage guidelines, create responsive components via auto layout, and apply atomic design methodology.
• Champion the customer through the design process, factoring in data, research insights, scalability, tech constraints and feedback.
• Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes.
• Actively build an understanding of tech and data capabilities and emerging technologies to inform work, identify new opportunities and help your team navigate technical limitations.
• Collaborate with designers across teams to validate new components and evolve existing ones; partner, mentor and teach other designers who contribute to the design system.
• Partner with Product Owners to prioritize roadmaps; collaborate with our Tech team to ensure the Design and Tech libraries are in sync and perform quality assurance on the technical build of design system components and documentation.
• Present work to audiences across levels and job functions using a human‑centered approach that integrates design frameworks, data and research insights to articulate insights and design decisions.

• Expertly build and maintain robust, scalable components with nested instances, variants, text‑properties, booleans, and interactive components.
• Document component tech specs and usage guidelines, including dos, don’ts, accessibility guidance and usage examples.
• Create responsive components and documentation via auto layout, constraints, and interactive connections.
• Effectively apply atomic design methodology to ensure proper level of inheritance throughout the design system.
• Efficiently organize and publish new versions of the design library and suite of documentation via branching controls with a risk‑adverse mindset.
• Provide a single source of design truth by managing access and ensuring version control.

• Champion the customer through the design process, leveraging critical‑thinking skills that factor in data, research insights, scalability, tech constraints and feedback.
• Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes.

• Actively build an understanding of tech and data capabilities and emerging technologies to inform work, identify new opportunities and help your team navigate technical limitations.
• Collaborate with designers across various teams to validate new components and evolve existing ones; partner, mentor and teach other designers who contribute to the design system.
• Partner with Product Owners to prioritize roadmaps; collaborate with our Tech team to ensure the Design and Tech libraries are in sync.
• Perform quality assurance on the technical build of design system components and documentation.
• Through governance, provide action‑oriented guidance and approval for teams leveraging our design system; share important announcements to the community regarding our design system and processes.

• At least 3 years of experience in a Product Design role.
• At least 3 years of experience…