Desktop Support Tech

Job Description

Insight Global is seeking an experienced advanced Desktop Support Technician. The ideal candidate brings proven problem‑solving experience and the ability to thrive in a highly collaborative and fast‑paced work environment. IG needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.

The role is responsible for Desktop Support, and some AD group policy administration.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Ascertain and meet customer expectations
• Work effectively and independently in a fast‑paced team environment where priorities can rapidly change
• Prioritize own work activities with minimal guidance and coaching
• Solve complex problems through discovery and analysis with minimal guidance
• Complete complex projects independently with minimal oversight and direction
• Manage competing priorities to meet goals
• Communicate effectively orally and in writing
• Provide, maintain and follow technical documentation
• Windows 11
• SCCM
• Service Desk Ticketing System
• Active Directory Bachelors Degree
• Okta