Manager, Risk Program Management

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute:
Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.

Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first‑line CISO has operational responsibilities and reports to the CIO. The second‑line Chief Tech Risk Officer (CTRO) and the Tech & Data Risk Management (TDRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and the risk of failing to manage our data.

The CTRO is independent and oversees the work of the CISO, the CIO/CTO, and the Chief Data Officer. The CTRO reports to the Chief Risk Officer, who reports directly to the CEO.

Our business leaders must constantly make technology decisions. TDRM makes sure they have the tech and data risk information they need to make good decisions. Associates within TDRM are highly‑skilled information security, cybersecurity, site reliability engineering, technology, data analyst, data scientist, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high‑impact results.

You will coordinate large‑scale enterprise solutions and programs. Responsibilities include driving capacity planning, drafting/coordinating portfolio integration and maturation program plans, and creating and managing sequences for product releases. The successful candidate will champion better agile use across the team. This role will be responsible for developing tools/templates to help the team be more efficient in projecting and tracking their work, and leading the team to further levels of agile maturity.

You’ll collaborate closely with senior leadership, and leverage your expertise in program management to drive transformative initiatives that propel Capital One’s technology risk management forward. Expect to oversee a complex portfolio of assessment, product release and reporting activities, foster a culture of continuous improvement and maturation, and play a pivotal role in shaping the future of well‑managed technology risk management within the organization.

• Building relationships, collaborating, and communicating directly with practice leads and senior leaders to manage the intake, prioritization and slotting of new work
• Designing, developing, and managing capacity & demand views within a complex and dynamic environment - helping to create visibility for our work and surface dependencies
• Partnering with agile teams to bring deeper analytics to planning and delivery
• Partnering cross‑functionally with team members and stakeholders to understand pain points and implement tailored process improvement solutions that address those pain points
• Implementing, maintaining and providing key metrics that further inform the health of the portfolio and leadership decision making, including as the team’s champion for OKRs (Objectives and Key Results)
• Streamline reporting against team objectives and KPIs (Key Performance Indicators) in monthly reports to senior leadership
• Build and champion well‑managed agile delivery practices that enable seamless flow/delivery of work, including reporting, tracking and status mechanisms
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