Field Services Tech II

Weekend Day

Shift: Hours Saturday-Wednesday 8:00 a.m.

-5:00 p.m.

The Field Services Tech II installs, maintains, troubleshoots and upgrades computer hardware, software, mobile devices, printers and other peripheral equipment.

They assist with the proper selection and purchase of hardware and software, complete required documentation, and provide user assistance in person and remotely.

They perform miscellaneous duties as assigned.

• Current Virginia Driver's License and acceptable driver's record if required to drive VCUHS vehicles.
• CompTIA A+, CompTIA Network+ and or MCSA certification preferred.

• Current Virginia Driver's License and acceptable driver's record if required to drive VCUHS vehicles.
• Comp TIA A+, CompTIA Network+ and or MCSA preferred.

• REQUIRED: Two years of general computer installation, maintenance and repair experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties.
• PREFERRED: N/A

• REQUIRED: High school diploma.
• PREFERRED: Associates Degree in Computer Information Systems, Business, Engineering from an accredited program or equivalent combination of related education and experience.

• Installs, configures, and upgrades operating systems and software.
• Troubleshoots and repairs problems with computing devices, including hardware and software, e‑mail, network and peripheral equipment.
• Assists with hardware and software selection and purchase recommendations.
• Assists with the planning, testing and deployment of equipment to new facilities.
• Maintains current knowledge of hardware, software and network technology.
• Responsible for new and spare parts inventory and asset/inventory tracking.
• Updates assigned tickets and other requirement documentation.

Occasional shift work including nights and weekends.

• Mental/Sensory:
  Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking.
• Emotional:
  Fast‑paced environment, ability to handle multiple priorities, frequent and intense customer interactions, ability to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60‑1.4.