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IT Support HelpDesk/Support

Technical Support

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Ask IT Consulting
Full Time position
Listed on 2026-01-09
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies.

Job Description

1.Respond to and direct help desk tickets to other technicians for resolution

2.Perform installation and troubleshooting of PC’s, printers, iPhones and software.

3.Daily inspections of server room and data closets

4.Manage backup tape rotation and cases for offsite pickup

5.Perform network jack activation for correct VLAN

6.Basic customer training and support on Mitel phone operations

7.Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets

Additional Information

All your information will be kept confidential according to EEO guidelines.

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