Field Service Technician
Job in
Richmond, Henrico County, Virginia, 23220, USA
Listed on 2026-01-11
Listing for:
Endurance IT Services
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Network Administrator
Job Description & How to Apply Below
Position Title:
Field Service Technician
Contract Duration:
Direct Hire
Work Location:
Richmond, VA
Employment:
Onsite (100%)
About Us:
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.
Note:
Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.
Summary:
The Field Service Technician plays a critical role in ensuring seamless connectivity and optimal performance of video, internet, and customer-facing technologies at serviced properties and commercial offices. This position requires a proactive, customer-focused individual who delivers reliable on-site support, resolves technical issues efficiently, and maintains accurate records. The technician contributes to customer satisfaction by providing timely, professional service while adapting to evolving technologies and operational demands.
Responsibilities:
- Troubleshoot and resolve onsite issues related to video, internet, and customer connectivity.
- Install and activate routers, TVs, and internet services using plug-and-play methods.
- Maintain accurate service records by updating tickets and managing appointment schedules.
- Stay current with both existing and emerging technologies through continuous learning.
- Communicate service updates and issues to field teams and management promptly.
- Proven customer service skills with a hands-on, solution-oriented mindset.
- Ability to meet scheduled appointment windows and manage time effectively.
- Experience with routers (Calix experience is a plus) and foundational networking knowledge.
- Comfortable performing light installations and diagnosing basic technical problems.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×