Sr. Business Manager - SBB Fraud Defense

Sr. Business Manager - SBB Fraud Defense at Capital One summary:

The Sr. Business Manager in SBB Fraud Defense leads strategic initiatives to protect the bank and customers from fraud using advanced analytics, risk modeling, and product development. This role involves managing a team, collaborating across departments, and driving business growth through innovative fraud defense strategies. The position requires strong leadership, quantitative analysis skills, and experience in project and people management within a fast-paced financial environment.

Summary:

As a Sr. Business Manager within the SBB Fraud strategy team, you will apply your strategic and analytical skills to major company challenges. You will be working with a team of skilled business analysts to develop and test strategies that ultimately impact the bottom line of a rapidly growing national digital business. You will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

And you will do it in an environment with broad scope, enabling you to play and end-to-end GM (general manager) role across key fraud areas.
The SBB Fraud strategy team plays a strategic role in (1) protects

231 both The Bank and its customers from bad actors; and (2) develops sophisticated approaches to balance risk and friction in the movement of customer funds. Team members are empowered to develop creative solutions to issues and behaviors that directly impact the bottom line. Our near term roadmap includes expanding our risk infrastructure to incorporate cutting edge machine learning, dynamic modeling, and complex decision frameworks.

General Responsibilities:

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
• Business ownership:
  Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
• Leadership:
  May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
• Product:
  Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
• Marketing:
  Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
• Credit Risk:
  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution:
  Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
• Partnership:
  Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity:
  He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience:
  Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
• Strong…