Senior Associate, Social Operations Strategist

Senior Associate, Social Operations Strategist

This is an exciting opportunity for a talented social media professional to join Capital One’s Brand Governance, Social and Content Team. As a Senior Associate supporting the Social Operations program, you will play a central role in driving the operational aspects of social media campaigns and initiatives that support enterprise and line of business strategies, facilitating the adoption of new social platforms and tools, and safeguarding the brand through strict adherence to governance and compliance standards.

As a key contributor to our dynamic team, you will be instrumental in applying a powerful combination of strategic thinking, organizational excellence, and influential communication skills to tackle complex, enterprise-wide challenges.

You will operate at the intersection of various business units, collaborating extensively with world-class professionals and subject matter experts from across the entire company. Your primary mission will be to foster cohesion, drive consistency in processes and outcomes, and secure essential cross-functional support for critical initiatives.

• Manage the daily administration of social media management platforms, accounts, and associated tools, ensuring proper functionality, user access, and assisting with basic internal team training on platform use.
• Support the enforcement and maintenance of the social media governance framework, ensuring content and campaigns consistently adhere to established best practices, brand standards, and security protocols.
• Execute routine checks to ensure strict adherence to established security protocols and data privacy compliance across active social media channels.
• Assist in the execution of technology implementation projects, providing support for testing and deployment of new tools, AI, and automation solutions aimed at optimizing the social media landscape.
• Provide dedicated operational support and documentation to performance marketing, media, and advertising teams for the setup and execution of paid social media initiatives.
• Actively collaborate with strategists, engagement, and insights teams to support effective campaign execution, assist with community management tasks, and contribute to data gathering for reporting and analytics.
• Proactively contribute to a positive and collaborative team culture, and work with internal partners to document and support the implementation of social media solutions that align with their needs.
• Maintain open communication and support with third‑party vendors and agencies related to social media tools and services.

You want to be an EVIDENCE-BASED MARKETER.

• Your curiosity is endless. There’s always something else to learn.
• You’re flexible and not afraid of change—in fact you welcome the challenge.
• You share your point of view, but seek out what might be missing and listen.
• You have big ideas and know the best ones are driven by proof, persistence and patience.
• You’re a storyteller. You simplify the complex and compel your audience to act.
• You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.
• You care‑about the work, your team and the customers you serve.

• Bachelor’s Degree or Military experience
• At least 2 years of social media marketing experience, including paid marketing
• At least 2 years of social media reporting experience

• 3+ years of social or digital marketing experience
• Experience using social media tools such as Meta Business Suite, Business Managers and Sprinklr
• At least 2 years of relationship management with digital agencies or contractors
• Experience managing complex processes across multiple stakeholder groups and implementing process improvements
• Experience in financial services, or other highly regulated industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to…