Cloud​/DevOps Engineer - III

USD 75.00 /hr - USD 100.00 /hr

• Experience working with large infrastructure hosting environments.
• Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment.
• Knowledgeable of network and security technologies.
• Experience with connecting two complex networks together utilizing patterns such as DMS.
• High‑level proficiency in the networking field and management of distributed information systems, tiered application infrastructure, cloud and data center network operations; proficiency in WAN, VPN, DNS, routing, firewall and load balancer technology.
• Familiarity with product‑management methodologies and techniques, including managing technology offerings across life cycles, enabling cross‑functional teams, determining success criteria, and ensuring customer input.
• Ability to think strategically.
• Perform thorough research and provide high‑level technical analysis.
• Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communication skills tailored for the intended audience.
• Collaborate within a team environment to achieve department operational objectives.
• Direct designated technical‑support staff in day‑to‑day production support.
• Coordinate resolution of issues, drive improvements, influence design decisions; make decisions within established or widely accepted standards.
• Familiarity with Agile methodologies and tools such as JIRA and Confluence.
• Commitment to ITSM, continuous improvement and proactive problem management.
• Experience with Service Now or equivalent operations products.
• Experience/exposure to Artificial Intelligence for IT Operations (AIOps).
• Experience/exposure to observability patterns.
• Significant interaction with senior leaders; exceptional communication, analytical and problem‑solving skills.

• Bachelor's Degree or equivalent with 6 to 9+ years of relevant experience.
• Cloud‑technology certifications preferred.
• ITIL certification preferred.

• Work with highest level of autonomy.
• Subject to extended work hours (25%).
• Must carry work cellphone at all times.
• Occasional overnight travel may be necessary.
• Sponsorship not available; role requires U.S. citizenship and a security investigation.

Seeking a senior‑level TSM for a critical Ops Partner role, ensuring stable and consistent operations, change, configuration, incident and problem management. Delivers and improves client technology needs on‑prem and in the cloud.

• Serve as primary point of contact within Operations for assigned product line.
• Accountable for operational oversight of services and infrastructure portfolio.
• Ensure delivery of high‑quality, cost‑effective services.
• Facilitate and coordinate technology planning and implementation for platform services across matrixed teams.
• Develop and maintain business relationships with supporting departments, clients and vendors.
• Partner with cross‑functional teams to deliver enhancements on time and within budget.
• Communicate progress and status of critical events, incidents, or initiatives to stakeholders and senior leadership.
• Track and coordinate resolution of platform service incidents, changes, problems, and requests; perform RCA on high or significant incidents; coordinate after‑action items.
• Proactively manage platform infrastructure to meet or exceed SLA targets.
• Identify technology service needs, solicit client input, and assist in defining product vision and strategy.
• Support and prioritize projects, determine best implementation methods and schedules.
• Lead initiatives representing Operations, adhering to business requirements and scope.
• Apply risk‑management discipline in all efforts.
• Provide secondary support and assist fellow PSMs as needed.