Senior ITSM Problem & Major Incident Leader

A leading insurance and investment firm in Richmond, VA, is seeking a seasoned Senior ITSM Problem/Major Incident Manager. The role involves spearheading root cause analysis and resolution of IT incidents while ensuring smooth management of incidents across the IT landscape. The ideal candidate will have over 5 years of experience in IT Service Management, particularly in Problem Management and Incident Management.

Strong analytical and communication skills are essential, along with proficiency in service management tools like Service Now.
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