Desktop Support Tech

At Compucom Staffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Richmond, VA and provide end-user support.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Supports and maintains user account information including rights, security, and systems groups
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Resolves network connection issues, track network connections back to network switches
• Escalates problems and issues to a higher level of support if unable to resolve
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
• Interacts with customers, responding to routine technical questions or requests for information

• Minimum 3 to 6+ years of experience supporting PC Hardware and software
• Comfortability providing hands and feet support for Server and Network is a plus
• Experience supporting mobile data plans, mobile networks, and devices is a plus
• Minimum 3+ years of Deskside Support experience
• Service Now or similar ticketing system experience
• Hardware and software support experience
• Customer Facing experience
• Able to train quickly on procedures and should have good IT knowledge base
• Basic network troubleshooting skills
• Able to multi-task, work in a fast‑paced environment with strong personalities, and detail oriented
• CompTIA A+ certification preferred but not required

The rate for this position is between $18.75 - $27.50 per hour
. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

This posting is anticipated to remain open until 3/27/2026.

We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. #INDCCStaffing