Lead Infrastructure Engineer

Overview

The Windows Server Engineer is responsible for the design, implementation, maintenance, and support of enterprise Windows Server environments. This role requires advanced technical expertise in the Windows Server operating system, Power Shell scripting, server upgrade methodologies, and standardized server build processes. The position ensures operational stability, security, and efficiency across the server ecosystem while adhering to organizational standards and compliance requirements.

• Regular or Temporary:
  Regular
• Language Fluency:
  English (Required)
• Work Shift:
  
  1st shift (United States of America)
• Disability accommodations:
  If you have a disability and need assistance with the application, you can request a reasonable accommodation by emailing Accessibility (accommodation requests only; other inquiries won’t receive a response).
• Review:
  Please review the following job description

This position is office-centric 5 days a week in one of the following offices:
Greensboro, NC;
Atlanta, GA;
Charlotte, NC;
Raleigh, NC;
Richmond VA; or Wilson, NC.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

Required Qualifications:

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:

• Bachelor's degree and six years of experience or an equivalent combination of education and work experience.
• Banking or financial services experience.
• 5+ years of hands-on experience administering Windows Server OS in enterprise environments.
• Strong proficiency in Power Shell scripting for automation and systems administration.
• Demonstrated experience performing in-place upgrades and system migrations.
• Solid understanding of server build standards, imaging, and lifecycle management.
• Familiarity with Active Directory, Group Policy, DNS, DHCP, and core Windows services.
• Strong problem-solving skills with an operations-focused mindset.
• Experience with Nutanix (AHV, Prism, cluster management).
• Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform).
• Experience with Service Now for incident, change, problem, and CMDB processes.
• Understanding of virtualization technologies (Hyper-V, VMware).
• Knowledge of monitoring platforms and log aggregation tools.
• Manage and support Windows Server environments (2012 R2–2022).
• Develop and maintain Power Shell scripts for automation.
• Execute and document consistent server build procedures.
• Troubleshoot performance, reliability, and security issues.

• Sitting:
  Frequently (25% - 50% of the time)
• Lifting:
  Up to 25 lbs.
• Visual / Audio / Speaking:
  Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding:
  Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability:
  Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel:
  Up to 25%

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical,…