Network Operations Manager

Overview

Stefanini Group is hiring a Network Operations Manager in Richmond, VA / Dallas, TX – 100% Onsite.

For quick apply, please contact Prakhar Goel at Ph:  or  W2 Only.

This role is for a seasoned professional that ensures stable and consistent operations, change, configuration, incident and problem management. The Ops Partner will be accountable for ensuring awareness and consistent execution of documented Enterprise Operations standards as well as following ITIL processes within the product line. The Ops Partner is responsible for collaborating to drive cross-team knowledge and contribute to overall product resiliency and availability.

Working closely with engineers, subject matter experts (SMEs), vendors, managers, and stakeholders, the Ops Partner utilizes knowledge and expertise to focus on delivering and improving client technology needs in both on-premises and cloud environments.

• Serve as primary point of contact within client Operations for the assigned Product Line.
• Accountable for the operational platform related oversight of services and portfolio of client applications and supporting infrastructure.
• Ensure the delivery of high-quality, cost effective and efficient services.
• Facilitate and coordinate technology planning and implementation efforts related to platform services in support of business needs across matrixed teams.
• Develop and maintain business relationships with other supporting roles and critical clients/vendors and represent client/vendor interests in the planning and implementation of platform services.
• Partner with cross-functional teams in the delivery of high-quality product enhancements on time and within budget.
• Effectively communicate with other supporting roles, clients, and resources to update and maintain progress and status of critical events, incidents, or initiatives; provide input to senior leadership as needed.
• Actively track and coordinate the resolution of platform service incidents, changes, problems, and requests within appropriate process guidelines.
• Perform Root Cause Analysis (RCA) on high/significant platform related incidents.
• Coordinate after action items on platform related high incidents to prevent recurrence.
• Ensure that platform infrastructure environments are proactively managed to meet or exceed SLA targets.
• Proactively identify platform/infrastructure technology service needs, assist in defining product vision & strategy, and solicit client input in technology planning efforts.
• Support and prioritize projects, assist in determining the best technical implementation methods and a reasonable execution schedule.
• Lead initiatives representing Operations.
• Adhere to business requirements and scope.
• Apply risk management discipline in all involved efforts.
• Provide secondary support and assist fellow Operations PSMs as needed.

• Experience working with large infrastructure hosting environments.
• Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment.
• Knowledgeable of network and security technologies.
• Experience connecting two complex networks together utilizing patterns such as DMZ.
• Proficiency in networking and experience managing:
• Distributed information systems and technologies
• Tiered application infrastructure operating in an enterprise environment
• Cloud and Data Center network operations
• WAN, VPN, DNS, Routing, Firewall, and Load Balancer technologies
• Familiarity with Product Management methodologies including lifecycle management, enabling cross-functional teams, outcome-based success criteria, and ensuring customer input across the lifecycle.
• Strategic thinking, high-level technical analysis, and strong communication skills.
• Ability to work collaboratively in a team and coordinate production support for designated technical staff.
• Ability to influence design decisions and drive improvements.
• Decision-making within established standards; results oriented.
• Familiarity with Agile methodologies and tools (JIRA, Confluence).
• Commitment to IT Service Management (ITSM), continuous improvement, and proactive problem management.
• Experience with Service Now or equivalent…