Customer Support Specialist

ABB Support Services Role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Support Services Manager

In this role, you will provide support services to the Internal and External Customers to create and manage cases as part of the case life cycle. Each day, you will engage with customers and drive efficient support services.

The work model for this role is:
Hybrid.

Key Responsibilities

• Create and process all field service cases in accordance with Case Life Cycle procedures for both telephony and email case creation.
• Process and Deliver Cases to ABB customers in a timely manner.
• Manage urgent customer requests.
• Initiate creative solutions to meet expectations and ensure the processes are in compliant with ISO 9001:2015 requirements.
• Manage a changing workload and foresee processing difficulties in advance.
• Communicate with customers in a precise and professional manner via phone and email.
• Escalate support issues/requests to appropriate individual(s)/team(s) based on current guidelines.

Qualifications

• High School Diploma or GED.
• A minimum of 2 years of customer service experience in a service organization with call center experience.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

ABB Benefit Summary for eligible US employees

Health, Life & Disability

Retirement

Time off

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers #RunwithABB #Runwhatrunstheworld