Supervisor Service Desk

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The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related issues, inquiries, or service requests. We are seeking a skilled and motivated Service Desk Supervisor to join our team and oversee the day-to-day operations of our service desk. The ideal candidate will have a solid background in service desk operations, ticket handling, and IT service management (ITSM) with a focus on ITIL best practices.

The Service Desk Supervisor will play a key role in ensuring excellent customer service, increasing first call resolution (FCR), and improving day-to-day service desk performance. A core focus of this role is learning and effectively using our new tools to support and streamline daily operations. The Service Desk Supervisor reports to the Service Desk Manager and provides direct, hands-on oversight to the service desk team.

The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related issues, inquiries, or service requests. We are seeking a skilled and motivated Service Desk Supervisor to join our team and oversee the day-to-day operations of our service desk. The ideal candidate will have a solid background in service desk operations, ticket handling, and IT service management (ITSM) with a focus on ITIL best practices.

The Service Desk Supervisor will play a key role in ensuring excellent customer service, increasing first call resolution (FCR), and improving day-to-day service desk performance. A core focus of this role is learning and effectively using our new tools to support and streamline daily operations. The Service Desk Supervisor reports to the Service Desk Manager and provides direct, hands-on oversight to the service desk team.

The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related issues, inquiries, or service requests. We are seeking a skilled and motivated Service Desk Supervisor to join our team and oversee the day-to-day operations of our service desk. The ideal candidate will have a solid background in service desk operations, ticket handling, and IT service management (ITSM) with a focus on ITIL best practices.

The Service Desk Supervisor will play a key role in ensuring excellent customer service, increasing first call resolution (FCR), and improving day-to-day service desk performance. A core focus of this role is learning and effectively using our new tools to support and streamline daily operations. The Service Desk Supervisor reports to the Service Desk Manager and provides direct, hands-on oversight to the service desk team.

• Oversee the day-to-day operations of the service desk, ensuring tickets and requests are handled promptly and effectively.
• Be onsite as required, adhering to the organization's in-office policy, to provide direct oversight and support to the service desk team and promote a…