Service Desk Supervisor - Lead IT Support & Team Excellence
Listed on 2026-10-13
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Markel is seeking a Service Desk Supervisor to lead daily service desk operations, ensuring prompt ticket handling and strong customer service. The role emphasizes ITIL/ITSM practices, first contact resolution, and improving day-to-day performance.
You will mentor staff, monitor KPIs, and collaborate with IT teams to implement new tools and processes, supporting onsite activities from the Richmond area.
Our group is growing, and we are hiring a Service Desk Supervisor
- Lead IT Support & Team Excellence in Richmond, VA, United States.
Join us at Markel as our next Service Desk Supervisor
- Lead IT Support & Team Excellence in Richmond, VA, United States.
We are currently recruiting a Service Desk Supervisor
- Lead IT Support & Team Excellence for our team in Richmond, VA, United States.
This is an excellent position to take on the Service Desk Supervisor
- Lead IT Support & Team Excellence role at Markel.
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