Operations Support Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Operations Support Lead is accountable for the reliable, secure, and efficient operation of business-critical Supply Chain and enterprise applications, including Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Finance, and Pricing products. The role provides operational leadership across incident, problem, change, request, release, and service-level management while serving as the primary coordination point among business stakeholders, internal technology teams, product owners, and Managed Service Providers (MSPs).This

leader translates business priorities into measurable service outcomes. The role establishes and governs operational KPIs, leads major incident response, drives root-cause elimination, validates production readiness for changes and projects, and ensures support teams have the documentation, monitoring, access, training, and capacity needed to sustain distribution, transportation, financial, and pricing operations. Success requires a strong combination of supply chain domain knowledge, IT service management discipline, vendor governance, executive communication, and continuous improvement leadership.

Key Responsibilities
· Operational ownership for the end-to-end support model across ERP, WMS, TMS, Finance, and Pricing applications, their interfaces, data flows, batch processes, integrations, reporting, and dependent infrastructure services.
· Leadership of internal support analysts and coordinated direction of MSP resources providing L2, and L3 application or platform support.
· Support for distribution centers, transportation operations, corporate finance functions, pricing teams, and other business groups that depend on continuous system availability and accurate transaction processing.
· Participation in an on-call or escalation rotation and coordination of after-hours support for high-impact incidents, releases, peak events, migrations, and business-critical processing windows.

Minimum Requirements
· Bachelor's degree in Information Technology, Computer Science, Supply Chain, Business, Engineering, or a related field, or equivalent combination of education and relevant experience.
· 3-5 years of progressive experience in IT application support, production operations, service management, or a related discipline, including at least 3 years in a lead, supervisory, or service ownership capacity.
· Demonstrated experience supporting business-critical enterprise applications in Supply Chain, distribution, logistics, retail, manufacturing, or a comparably complex operating environment.
· Practical knowledge of ERP, WMS, and TMS processes and integrations, with the ability to understand downstream impacts to Finance and Pricing.
· Experience leading major incidents, conducting root-cause analysis, managing service backlogs, and implementing measurable service improvements.
· Experience managing MSPs, vendors, or outsourced support services using contracts, SLAs, KPIs, service reviews, and corrective action plans.
· Strong knowledge of ITIL-aligned incident, problem, change, request, knowledge, service-level, and…