ServiceNow Business Analyst/ServiceNow Analyst
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-10-17
Listing for:
Value Innovation Labs Inc.
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst
Job Description & How to Apply Below
Candidates within 50–75 miles preferred; candidates from NY, NJ, PA willing to relocate will also be considered
- 10+ years of Business Analyst experience with 3+ years of Service Now implementation experience
- Strong Service Now expertise across ITSM, ITAM, SPM, IRM, CSM
- Requirements elicitation, stakeholder interviews, workshops, brainstorming, prototyping & document analysis
- Strong experience with As-Is / To-Be process mapping, process re-engineering & gap analysis
- Requirements documentation, functional specifications, user stories, process flows, RTM & wireframes
- Experience with Visio / Lucidchart for process mapping
- Strong stakeholder management and client-facing communication
- Agile methodology and user-story development
- Service Now CSA and/or Certified Implementation Specialist
- Strong knowledge of ITIL / ITSM best practices
- Service Now reporting & analytics:
Performance Analytics, Reports & Dashboards - Client-facing consulting/advisory experience
- Service Now CAD or strong technical understanding of the Service Now platform
- Data analytics & reporting tools experience
#Hiring #Service Now #Service Now Jobs #Business Analyst #Service
NowBA #ITSM #ITAM #SPM #IRM #CSM #Service Now Developer #ITJobs #Virginia Jobs #RichmondVA #Contract Jobs #C2C #Immediate Hire
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